All of our items are shipped with Australia Post. Where possible we try to ship our items by standard letter post in order to keep shipping costs low (this includes our free shipping option for bibs and beanies), however, where multiple or larger items are purchased they will be sent by tracked parcel post. Please visit Australia Post for a more detailed description of their postage service.
International orders are shipped via standard untracked Airmail and delivery generally takes between 7-14 business days.
Liability for Lost/Damaged Goods
Little Dreamer will not be held liable for lost or damaged goods while in the hands of Australia Post so if you wish to have this protection, we recommended you upgrade your postage to include insurance and/or signature on delivery. If you have any questions with respect to the tracking of your parcel, please call Australia Post on 1800 101 318.
Please note that the global coronavirus pandemic has had a significant impact on the postage carrier we use, Australia Post. For domestic services there is a a significant delay to all services including express post. For international services, many flights are grounded which means that items are held in Australia awaiting shipping or they are experiencing significant delays. More information about these delays can be found by visiting Australia Post.
Processing and Handling Times
Please allow 2-4 business days (this excludes weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service). Once your parcel is posted, it is out of our control.
Please note that if you choose the Express Postage option, this does not speed up the processing/handling time. This is purely the service that is offered by Australia Post in regards to the actual postage of your item. That said, if you need your item urgently please email us at firstname.lastname@example.org or leave a note in your order and we will do our best to get it to you quickly!
REFUNDS AND RETURNS
Being a small handmade business we take great pride in making sure that you are 100% happy with your purchase. If you have any problems with your order please get in touch with us as soon as possible so we can sort it out for you.
In most cases we are happy to exchange items provided the item is returned unworn, unwashed and in its original condition with swing tags still attached.
Refunds will be provided in accordance with Australian Consumer law.